I first had a chance to use AI when Microsoft added Copilot to Windows 10. Let's just say I was not impressed. I ended up removing it from the task bar because it often had problems connecting and giving me a command prompt. When I was able to enter a question, the answer looked like something I could have gotten with a basic web search. My next encounter with AI was when Google added "AI Mode" to their search engine in August 2025. They added a button to the right of the search box that allows you to access their Gemini AI agent. When you do a normal search, you get an AI summary above the typical search results. The AI summary often has the answer I'm looking for, so I don't need to look at any of the web links that show up below. At the bottom of the summary, there is a "Dive deeper in AI Mode" link, which gives you a more detailed response.
You may have noticed that companies are upgrading their customer support chat-bots and calling them AI assistants. One example is Xfinity (Comcast) which has "Xfinity Assistant". I was having trouble looking up my monthly Internet usage and decided to give it a try. I typed: "What is my monthly data usage?". Within a few seconds it showed me a 3-month trend, the current data usage, and the number of days left in my billing cycle. That was just what I was looking for. AI is perfect for customer help, although it may be even more difficult to talk to real person, because most of them have lost their jobs. Phone support is also being replaced by realistic sounding AI that can converse like a human. This might be a welcome change from having to deal with someone with a foreign accent at an overseas call center.
Other uses for AI are starting to appear. Music, movies, and social media are seeing a lot of AI activity. Some good and some bad. I think the fear is that it is progressing too quickly and there are no guard rails in place to protect people from those who abuse the technology. At this stage, you can generally tell when something is AI generated, but it gets harder every day. The movie industry has been using computer generated effects for years now. The difference is that someone with bad intentions can use AI to make a realistic image or video that used to require expensive equipment. AI can also be trained to have a bias. One example I saw was a Youtuber who asked several AI agents if Trump should be impeached or get a third term as president. Two chose to impeach, two refused to make a choice, and my favorite was the AI agent on Trump's Truth Social network, which said that he should be given a 3rd term.
It remains to be seen what jobs will be affected by AI. It will be years before we know the full impact. It clearly has the potential to disrupt some sectors of the economy sooner than others. It will first show its utility as a tool that we can use to improve our accuracy and efficiency. But we are a long way from seeing it replace our innovation and creativity. With so many companies working on AI agents, there needs to be standards and ratings in place so that we can measure response bias and IQ level. We should also be able to dynamically adjust the personality of an AI agent. Google has been prompting me to try the new updated Alexa that they just launched. "Alexa+" uses generative AI to provide more conversational and proactive assistance. I heard the new voice and didn't care for it. We only use Alexa to set timers, play songs, or answer questions. I don't want to have a conversation with a device that is designed to get more of my personal preferences. They know too much about me already.



