Xfinity Mobile vs US Mobile

In my last blog post I compared Xfinity Mobile to the Verizon Small 2GB shared data plan which is no longer available. I expressed concerns about Xfinity's customer approval ratings, annual price increases, and the poor reviews of their mobile app. Despite this I decided to order two SIM cards from the Xfinity Mobile website. After verifying that my phone would work on their network, I had the option to choose a plan or order SIM cards and choose a plan later. I chose to order the SIM cards. The confirmation screen said that the cards would be delivered to the address they had on file for my Internet service. Two weeks passed and no SIM cards. I went back to the Xfinity Mobile website and saw that the order SIM option was no longer an option. So, I decided to chat with Xfinity Mobile help to find out what happened. After the help person verified my identity, they basically said that there was no record of a SIM card order under my name. They told me that I could place the order with them in the chat window. Next, they started asking for information which they said was to see if I qualify. Address, date of birth, social security number, as if I was applying for a credit check. I stopped at the SS number question and told them that I would go elsewhere for my mobile service.

Another week passed and no SIM cards, so I decided to go with the next option on my list: US Mobile. I created an account and ordered one SIM starter kit using coupon code FREEKIT. Even though the kit was free, I still had to enter a credit card. A few days later the kit arrived from a US Mobile address in Farmers Branch, TX. Next, I logged into my US Mobile account using my computer to decide on the best plan to purchase. US Mobile has Unlimited, Bundled Data, Pooled Data, and Custom plans. After looking at the pricing, I determined that the best option would be to create a 2GB pool with one line for now. Each line comes with unlimited talk and text for $9 and each GB of data adds $2. The final price on my one-line pool came to $13.48. Adding a line to the pool and transferring an existing number was fairly easy because I did some homework and knew what to expect. The phone I added was my girlfriends new unlocked Samsung S10e. Within a few minutes of entering the information on the US Mobile website, the number transfer and activation was complete. I inserted the dark colored SIM card which uses the Verizon network. The white card uses the T-Mobile network. I powered on the phone, and it quickly showed the US Mobile network connection.

It has only been a few days, but everything works like it did with Verizon, except that it costs 350% less. After doing a little research into US Mobile, I discovered that the company was founded in 2015 by Ahmed Khattak who was born in Pakistan. It is a private company based in New York. From the emails I received, I would guess that most of their support staff is also from Pakistan. Since all the reviews I've read about their support has been positive, I don't have a problem with this, but some people might. Their website is also easy to understand and navigate. They don't advertise as much as Mint Mobile and some of the others. I found out about US Mobile after reading reviews on websites like www.bestphoneplans.net